Terms and Conditions

1. General Provisions

These Terms and Conditions ("Terms") govern the purchase of goods in the online store operated by Gijú ("Seller").

By placing an order, the Buyer confirms that they have read, understood, and agree to these Terms.

2. Seller Information

Seller: Gabrielė Slowly (operating under individual activity)
Business certificate number: RU124301-1
Email: giju.handmade@gmail.com

3. Products

3.1. The Buyer may purchase:

Ready-made products available in the online store
Custom-made products based on agreed specifications (color, size, materials, etc.)

3.2. Custom-made products are produced individually and may differ slightly from images.

4. Order Process

4.1. An order is considered confirmed when:

Payment has been received, and
The Seller confirms the order via email.

4.2. If the Seller cannot fulfill the order (e.g., due to material shortages), the Buyer will be informed and refunded in full.

5. Prices and Payment

5.1. All prices are listed in euros (EUR).
5.2. Payments are processed via MakeCommerce payment solutions.
5.3. The order is processed only after full payment is received.

6. Delivery

6.1. Orders are prepared and shipped Monday–Friday.

6.2. Delivery is available within the Baltic States:

Lithuania – €3
Latvia – €5
Estonia – €7
Free shipping for orders over €100

6.3. Delivery is made via Omniva, DPD or LP Express parcel terminals.

6.4. Estimated delivery time: 1–5 business days (may vary due to logistics).

6.5. The Seller is not responsible for delays caused by shipping providers.

7. Right of Withdrawal and Returns

7.1. The Buyer has the right to withdraw from the purchase within 14 calendar days from receiving the goods.

7.2. To initiate a return, the Buyer must contact:
giju.handmade@gmail.com

7.3. Returned items must be:

Unused
Undamaged
In original packaging with all labels

7.4. Custom-made products are non-refundable unless defective.

7.5. Return shipping costs are paid by the Buyer.

7.6. Returns are accepted only via:

Omniva parcel terminals
LP Express parcel terminals

Return addresses:

Omniva Vilnius PC OZAS, Ozo g. 18, Vilnius
LP Express Technopolis, V. Gerulaičio g. 10, Vilnius

7.7. Refunds are issued within 14 days after receiving and inspecting the returned goods.

8. Liability

8.1. The Buyer is responsible for providing accurate information.

8.2. The Seller is not liable for:

Incorrect data provided by the Buyer
Third-party service disruptions (couriers, parcel lockers)

9. Personal Data

9.1. Personal data is processed only for order fulfillment and delivery.

9.2. Data may be shared with payment and logistics providers only as necessary.

10. Dispute Resolution

10.1. These Terms are governed by the laws of the Republic of Lithuania.

10.2. Disputes shall be resolved through negotiation. If unresolved, the Buyer may file a complaint to:

State Consumer Rights Protection Authority (VVTAT)

11. Final Provisions

The Seller reserves the right to update these Terms at any time. Updated Terms take effect upon publication on the website.